Privacy Policy

At CYC Family Care Corporation, we respect your privacy and are committed to protecting any personal information you provide. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or engage with our services, including SMS/text message communications. Information
We Collect: Name, email address, phone number, and other contact details submitted via web forms, service requests, or onboarding documents. Information related to care services requested, location, and preferences. Data automatically collected through cookies or third-party analytics (e.g., IP address, browser type).

How We Use Your Information

To respond to inquiries or service requests. To communicate updates, confirmations, and relevant service-related notifications via SMS. For internal record-keeping, scheduling, and compliance with care regulations. To improve our services and customer experience.

1. Information Sharing: We do not sell, rent, or trade your personal information. Your data may be shared with trusted service providers (e.g., administrative systems like Connecteam or WellSky) solely to facilitate our operations, and only under strict confidentiality agreements. SMS/Text Message Terms of Service By opting into text message communications from CYC Family Care Corporation, you agree to the following terms:

2. Consent to Receive Messages By providing your mobile phone number and checking any box or submitting a form that indicates your consent, you agree to receive SMS messages from us regarding service appointments, scheduling changes, onboarding, client care updates, and important agency alerts.,

   1. Message Frequency Message frequency may vary based on your level of engagement with CYC Family Care Corporation, but typically includes up to 4–8 messages per month. This may increase if you are an active employee, caregiver, or client receiving real-time service notifications.,

   2. Opt-Out Option You can cancel SMS communications at any time by replying STOP to any text. You will receive a confirmation message, and you will no longer receive text messages from us unless you re-consent.,

3. Help or Support If you experience issues with our messaging program, reply HELP for assistance, or contact us directly at 936.534.9060 or Ttims@cycfamilycare.com.,

   1. Carrier Disclaimers Message and data rates may apply depending on your mobile carrier. We are not responsible for delays or undelivered messages caused by carrier networks.,

   2. Data Security Your mobile number and any associated information are stored securely and will only be used in compliance with this policy and applicable law. We use industry-standard encryption and safeguards to protect your personal data.